Nokia
Defectiv e new mobile

We bought a new nokia mobile NOKIA 7230, 14th November. 2010

the next day the battery went dark, it happened next two days, so we have taken the Mobiile in to the store where we purchased MOBILE Store..they refuesed to accept and they told to go the Nokia service centre-Nokia care.

We have taken this to nokia care.

that time they highlighted warranty is yes.- we have deposited only for batery.

after one week, they highlighted NO., say some other problem

on one can highlighted both yes/NO.

we want our new mobile, or our money should be refunded.

all attachment is enclosed.

we have paid our payment only in deccredit card.

i hope i get sincerely good result form consumer court

Thu, 2 Dec '10

7:36p

contactcentre.india@nokia.com

Case ID 1-11301610594, Case id 1-11298767263

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Subject: Case ID 1-11301610594, Case id 1-11298767263

From: "kalyani k" Thu, 02 Dec 19:36:42

To: "contactcentre.india@nokia.com"

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Dear Vijay/Piyush,

Thank you for the prompt response. I give below the pointwise reply:

1. The store is chrging to repair the device, is that the Nokia authorized center.

The store is an authorized Nokia Care Centre.

2. If the Store is an Authorized Nokia CareCenter, provide the reason why they are charging for the repair.

On 20.11.2010 we deposited the mobile at the care centre. on 24.11.10 they stated it was not ready and come after few days. They said it wd cost Rs.1500 to rectify the problem on 26.11.10 and it has to be paid, while

we had deposited the mobile to them on 20.11.2010.

3. Full address of the Center.

ONE TOUCH COMMUNICATION, Bunglow No 2, GF, West Patel Nagar, New Delhi, opposite Metro pillar no.229.

4. Previous Job sheets if given to Nokia CareCenter before.

None

5. IMEI number of the Device.

354337040836148

6. When was the device Purchased.

14.11.2010

7. From where the device Purchased full address.

The Mobile Store Limited

Shop No.108, GF, Shankar Road Market, New Rajendra Nagar, New Delhi 110060

8. Issue with the device.

Battery got discharged within a few hours

The Nokia Care Centre has been holding my mobile stating various reasons to rectify the fault.

I DON'T TRUST YOUR CARE CENTRE AND THEY HAVE TAMPERED WITH THE MOBILE, THEREBY I'VE LOST THE JOY OF HAVING A NEW MOBILE. SINCE THIS IS A MANUFACTURING DEFECT, I SHALL NOT ACCEPT THE REPAIRED MOBILE. PLEASE PROVIDE ME WITH A BRAND NEW MOBILE.

Regards,

Kalyani

, regards

kalyani

kalyanik_7@rediffmail.com

Company: Nokia
Country: India
State: Delhi
City: West Delhi

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