Nokia
Improper service by nokia care

Respected Sir,

Job sheet no. - 143433527/101209/10

Date of submission: 9/dec

It has been 21 days from my day of submission of my phone (E-72) to the nokia care, pitampura (ace communications).

After first week my phone is being replaced, claiming to be a new phone. When it also didn't worked (didn't read memory card). So they resubmitted on 16th of dec.

From the starting, they replaced my phone with a some basic model that have no support of even bluetooth, thus causing great inconvenience (my contacts are not there, I have 500 contacts out of which only 200 is available now), even second time upon requesting they didn't upgrade claiming they don't have the replacement.

After that I called after four days, they told it will took 2 more weeks. That got me really annoyed. He said he was 'Sushant'. I asked him that it is unfair and I want my phone really quick. He said nothing can be done. I asked him to give me the number of executive, he said he is the topmost and snapped the phone.

I felt offended.

Then I called him, as he told me after two weeks on 29th. This time 'sushant' only. He said your phone has not arrived and is in the process. That really put me off, I asked him that is very sad with the nokia service. He said he can't do anything and will take a week more.

And this time too his tone of talking was very rude and he snapped phone twice during conversation, as I asked for an upgraded replacement.

I am really disappointed of Nokia service. That is really putting me off.

I want that my phone to be given back as soon as possible. And reimbursement of the losses due to delay should be made, as 1/12th of my warranty period, harassment caused in the process, should be paid. I want that strict action to be taken over the person 'Sushant' for his misbehavior.

Thanking you,

Amber gupta

Company: Nokia
Country: India
State: Delhi
City: North Delhi

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