Nokia/c5-03
Service Problem

Dear sir,

I purchased nokia c5-03 on 29-12. After 2 months later i noticed a problem in my camera . when i am taking shots or when i switch on the camera "A green line appeared in the right side of the image, it comes both in video mode and image mode. when saving it in image mode the green line is not present in saved image file, but in video the green line continuously present in the video file. After 5 months (ie: 12-05) i approached Cuddalore district nokia authorised service center "Mobile Rescue" Address: No:10, Kalai Complex, Pudupalayam Main Road, Back side of Taluk office, Cuddalore-607001, Tamil Nadu. Ph:04142-295565.

I explained about the camera problem to the Manager Mr. B. Ravinthar, Then he done something like software updation and camera replacement and then finally he told this kind of problems are solved in company only so you come back again after 10 days, In the mean time I send the cellphone to the company. Then I go back after 10 days (ie: 23-05) and collect my cellphone.

But past 1 week I noticed lot more different kind of problems in my cellphone, Some of them are

1) Digitizer not working properly, In the right side down end and back places are not quickly responds, my cellphone hangs lot more times, My cellphone responds slowly, I touched in one place it automatically selects in different place, Even when I press the unlock in the digitizer it not respond some times, So not even go inside the menu.

I noticed Some difference in camera also.

My Original camera lens is green in colour and the aperture size is bigger, It gives wonderful colour shots in day and night times, But the replaced camera Lens colour is blue in colour and the aperture size is also small, so it decreases brightness, it gives lot more black pixels in day and night time, even in under tube light, In day time when I am taking shots In the picture more yellow colour is present, Other colours are not much effective. The original colour quality is not present in the image.

Before service it give camera line problem only, But now the performance of cellphone is very poor.

Totally I think all the parts are replaced with the damaged parts. I totally disappointed with the service and my cellphone. More over Its only 5 months old cellphone. The balance warranty period is 7 months.

Whether I get the replacement for my mobile? Any remedy taken by nokia customer care or Totally my cellphone investment amount is wasted?

My IMEI NUMBER: 359331040072098

My cellphone Number: 9486497221

My Email Id: Prakash86.pciau@gmail.com

Company: Nokia/c5-03
Country: India
State: Tamil Nadu
City: Cuddalore

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