Nokia
NokiaX5-01 Not working

I purchased a Nokia X5-01 handset at GD Cellcom Pvt. Ltd a Nokia Priority Dealer on 02/11/10. After one month the phone started constantly showing low battery and switching off even when it was on charger. I went back to GD Cellcom where I was told that it was a bettery problem and that I needed to go to the Nokia service center to get a new battery. When I went to the service center I was told to come back in a few days as no batteries were available even as temporary replacement. When I went back a week later I was issued a new battery on the 7/1.

The very next day the phone now with the new battery continued giving me the same problem. I once again went to GD Cellcom where I asked for a replacement, I was once again told to go to the Nokia service center as they refused to give me a new piece. I went to the Service Center where they took my phone gave me a job sheet and told me that I would be called when the phone was ready. On the 14th of Jan I recieved a call from the service center that my phone was ready and should be collected however today on 17/1 when I went to collect it I was told that it was still being repared and that I would be called when it was ready but as of now there was no replacement decision from the companys end. If a handset fails due to a manufacturing problem withing the first 3 months of buying shouldnt I be given a replacement immediately. Why should I accept a repared piece??? If i wanted a tampered piece I would have purchased a second hand handset. As of now for the last 20 days I am without a handset. Both GD Cellcom and Nokia have cheated me!!!

Company: Nokia
Country: India
State: Maharashtra
City: Pune

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