Nokia
Lack of experties in Software Handelling at Nokica Care Cente

Dear Sir (s),

I here wish to express my concern about the lack of expertise in handling software problems at Nokia care and Nokia Priority center in Bhopal and the complacency of service provider resulting in severe inconvenience and extreme dissatisfaction even to a Customer how owned all generation Nokia phones right from 3310 (Oct), 3210 (July), Express Music (2008 Nov), E68 (Feb) and now C7 (3.11.2010).

Had always been a proud owner and immense faith in Nokia sets and was planning for E7 till the poor handling of the Software problem by Nokia Care Bhopal (Kamdhenu Tower 7 No. Stop Bhopal M.P.) center caused extreme dissatisfaction and personal loss.

Was literally amae to shuttling between the Nokia Priority dealer and Nokia Care Center since 12 the Jan.

Problem: Net not working

Priority dealer checked and found that there were many no of access points got stored and the scanning was not possible in ‘ destinations’ in Connectivity Menu they suggested to get it formatted and Software Upgraded at Nokia Care and I followed the same.

After 43 hrs marathon tries the formatting, updating was done but all OI files were lost in that.

Still happily convinced by the Proprietor’s confirmation that he has loaded all Ovi features n they will get installed. As it was late at 8

:30 pm happily left with the services and time given to me and attended to very seriously.

No respite: The Net started working but neither the ‘ ovi installer ‘ nor any other ovi files were getting installed with a msg “ Unable to Instaal “ was on display.

Next Visit: I went to the Nokia Priority again on 19.011 but as there was no software personnel available they again directed me to Nokia Care.

At Nokia care they tried cover up the incapability and after trying for an hour the people there told that “ the set is to be required to be sent to ‘ Nokia Head Office ‘ and will take a weak.

I Gave a serious thought but by then already had lost faith in them and asked them where to launch a complaint about this in Nokia? “ Go ahead “ was the reply I got and here I’m sharing it with Nokia.

And I wish to ask you if this small software problems of Ovi Store Installation doesn’t get solved within 3 days, why shouldn’t I be deciding to go to The Consumer Forum of India?

Yes my dear Sir (s), this has hurt me so badly and cost serious personal loss and inconvenience which is impossible to be compensated.

Request your immediate attention at highest priority to extend al the needful help getting this problem solved as soon as possible.

I purchased this C7 (IMEI No.: 353755040552483) on 3 Nov. 2010 from Nokia Priority Dealer; Plus Nine One Communication, 15, Tawa Comple, Bittan Market, Near Priyadarshini Super Market Bhopal Phone: 91 755 2460909, email sachin.plusenineone@gmail.com).

Thanks & Regards,

SANTOSH DONGRE

Cell No : 91 9425604726

Company: Nokia
Country: India
State: Madhya Pradesh

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