Nokia
Multiple issues with My Nokia N97 Mini-351979048074090- Written Complaint

Hi Team,

I regret to write this email once again to your team, this is my third email in reference to my Nokia N97 Mini IMEI number 351979048074090 in last 4 month and issue still stands unresolved.

As mentioned earlier in my email that your customer care never accept the faults in the handset and always blame it on the network service provider or the customer, same is the issue this time but this time I am sure of take this case up to customer forum.

Since the day I have purchased this set I had face one on the other problem, I bought this set on 23 Aug and Visited the customer care on 25th Aug in regard to software issue and network issue, I was convinced my your customer case executive that phone was all correct there was some problem with the software which would get rectified once phone is formatted (latter I came to know that as per Nokia policy if a phone faces any issue within 15 days of purchase it is not repaired but it always replace Could someone clarify me why was my set not replaced?) in regard to network issue I was told that due to heavy rainfall in Delhi this time most of the user are facing network issue. (To which I now feel cheated, I am using Airtel which is know for it network), But Hats off to your customer care executive in making a customer fool at its best and forgetting that customer can come back.

Few days later 30th Aug I again visited the customer care center when my handset completely crashed on my, I spoke with the Supervisor at Lajpat Nagar (Pradeep Mahlotra) who said he will take this up personally and would get my phone repaired, He got the phone formatted and advice me not to use the old data as it might be corrupted, because of which I had to deleted all my old records and rebuilt my phone book again manully so that nothing goes wrong.

But nothing worked within 15days phone crashed again this time I figured that its nothing to do with my data, it with phone memory as soon as it reach 2GB phone crashes, so I got myself an external memory card and started using it and my phone worked all well which proved that the memory was faulty. (A phone which is suppose to hold 8 GB of data crashes after 2 GB, Wow why did I paid so much money if I had to use external memory for storing my data?)

My network issue still stands apart for all the above mentioned issue, to which I now can debate for hours, My wife uses a vodaphone connection so I inserted her SIM and used it and noticed that I was still facing the network issue which she had never faced I kept my phone at a place noticed the signal strength, changed the SIM to a different phone noted the signal strength keeping the phone in same place and their was a huge difference, Could you please explain me the reason for the difference?

Thanks to our government I switched over to MNP to vodaphone but nothing changed, same issue same problems.

But to make the situation worst yesterday the side locking button of my phone got off the place, I took the phone to the repair center and heared a new story this time, “Sir your phone has been physical damaged has caused a button to come off” can someone please make me understand that what do you call a physical damage? There is no scratch on my phone and the button which has broken is due to the normal useage of the phone, there has been no misusage of the phone.

After all this I went through your term and condition which clearly talks about physical damage which give me full control of proving that the button which has come off the phone body is not due to any mis-use it due to the normal function of that button.

As per the Customer Court requirement I am putting this email to send a written proof of the problem I have faced and would proceed with my Lawyer (Mr. Amandeep Mahli) to consumer forum next week.

I would appreciate if you could acknowledge this email.

Thanks

Tarun Tuli

9810-34-2654

Company: Nokia
Country: India
State: Delhi

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