Nokia
Nokia Priority Service with used parts

Dear Sir/Madam,

I had given my mobile for servicing at

M.M Associates, 8-2-672,

Sufi Chambers, Road No.1,

Besides Taj Banjara, Banjara Hills,

Hyderabad on 31-Jan,

Job Sheet No. 1306,

Model: 5610

IMEI No. 358652019131867,

Problem: Water Logged.

After nearly 10 day, i called up them for the update, i was happy to know that the job was done. But the happiness was short lived as i found the outer shell of my mobile display was having cracks. When i informed the same the started arguing that the mobile was given in that condition. I was shocked that a Nokia Priority dealer was talking like that. I insisted that the mobile was not having any cracks what so ever and i was not willing to take my mobile in that condition. So, they have agreed to replace with new display. Today 24-Feb, again i called up and went, but i was shocked that they have replaced the display slide from another mobile which for services and used badly. When i argued the same they were saying that the mobile will be returned in the same old condition. A normal road side vendor would have done the job within two days and deliver the mobile in good condition.

Lesson:

1) Do not give your mobile for servicing at the Nokia Priority dealer, give it only at Nokia Care (i do not have any Nokia Care experience yet)

Company: Nokia
Country: India
State: Andhra Pradesh
City: Hyderabad

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