Nokia
Mobile screen went blank
- 04-11-2011
- 258
Electronics and household app.
Sir/Madam,
I am to lodge a complaint again (ref. complaint lodged on 9.4.2011). New handset Nokia 5130 Xpressmusic was purchased by me on 28.5.2010 at Navsari, Gujarat. Since the mobile screen
went blank, I asked someone about this and he suggested that the mobile is in 'warranty period' so I should go to Nokia Gallery. I went to your Nokia CARE shop at IRLA, Prime Mall, Vile Parle (W) and I gave it for repair. Your employees said that "music switch was missing and it was tampered' but as far as i know, Till date I have not given my mobile for repair to anyone so the question of it being tampered does not arise.
Well, Nokia employee said that the charges would be Rs.250/-, (inspite of the fact that it is in warranty period). Then too I agreed and she asked me to come after 1 hr., after about 1 1/2 hours I was told that she would call in the evening and let me know when I can go and pick up my mobile. This may be a Manufacturing defect, this switch could be missing at the time we purchased it.
In the evening (about 6.40 p.m.) I got a call (2-3 times) from Ashita saying that the mobile cannot be repaired and that it has to be sent to Nokia Main Office for further examination and the charges will be Rs.1, 638/-. I asked her to let me speak to her Senior, but after keeping me on hold for long, she said the Seniors are busy and that she will call me in 5-10 mins and connect to the Seniors (Vaibhavi or Poonam). After waiting for her call till 7.45 pm I called her and asked her to connect but she did not, then I asked her to tell her senior to wait for some time in office I will come and meet them right away, but she said that they will leave office now for the day.
I don't understand if your company is customer-oriented, then why do your employees not give proper service or shriek their duty? Your employees are there to serve and provide solutions and not be rude.
Hope to hear from you at the earliest.
Preeti.
Company: Nokia
Country: India
State: Maharashtra
City: Mumbai Suburban