Nokia / C5
Warranty not provided for damage within one month (No miss use)

I have purchased a Nokia C5 mobile worth Rs.7400 on 26/1.

There was an issue that mobile is switching off in between (rarely, happened 3 times) and it used to switch on after pressing switch on button.

On 23/2 it is observed that mobile is switched off and it is not getting switched on.

I went to Nokia care at West Tambaram (P.ORR & SONS (P) LTD., 1ST floor, 31, Ayya Samy Street, West Tambaram Chennai -600045) on same day and given mobile.

I it told that (on 25/2) there is a fluid damage and it is not rectifiable under warranty and even if they rectify, I will not get any future warranty and they are not sure whether it can be rectified.

From my side I have used the mobile less than one month and there was no incident of miss uses (falling in water etc) and this issue of switching off (rarely) was there initially itself.

On 23/1 mobile was working fine morning and it switched off around 10am inside office only.

So I request you to replace the mobile or do the necessary rectification free of cost within warranty considering it a product issue.

Company: Nokia / C5
Country: India
State: Tamil Nadu

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