Nokia
POOR CUSTOMER SERVICE

Hi my name is Harsimar, Recently i got problem with my NOKIA C2-01, While talking on the cellphone suddenly my handset screen got Blank... the mobile was working i was unable to see anything, i reached Nokia care center but i m very much disappointed with the service... My mobile is under warranty... i purchased in month of April this year... Nokia employee checked it and said its DISPLAY issue there was no any breakage but somehow it went BLANK... they said they Don't have DISPLAY in their stock... so I went to other Nokia Care center because i thought they might have the DISPLAY... they checked and said it is broken and they will charge me for this... but i said first from where i showed it they said its not broken but they don't have the stock... and this one saying NO HE WILL charge it... and he said he wont do that coz your mobile has been checked from there so you go there for solution... I Feel so bad that such big Mobile company not cooperating with customer. I was having my Original bill but still i didn't get any resolution. I was so disappointed, they making my mind to believe that NOKIA is ONLY NAME. I m very disappointed with your service. If 1 NOKIA CARE CENTER is not having the stock and if other center is having the stock then what is the issue. Are they not same. Is this is your customer services. Your policies are different with every NOKIA CARE CENTER.one is saying they can fix it under warranty but one is saying he will not do that. Why?...I m using your products more than 15 years.but when i faced this service that really disappointed me... First i showed it at NOKIA CARE CENTER, MODEL TOWN, NEAR KRISHNA MANDIR, Ludhiana, Punjab, The owner name is: SHARMA... and then i showed it at NOKIA CARE CENTER FOUNTAIN CHOWNK, Ludhiana, Punjab, the owner name is: Dharampal... After all this i not able to decide whether to go with NOKIA CARE CENTER or NOT... Please don't loose my trust on you. I m writing this just because somewhere i still believe and hope that NOKIA will help their Customer... NOW i have fixed my nokia from outside with charges... NOKIA is good BRAND but the employes are worthless... providing no service and customer satisfaction...

Harsimar Singh

Company: Nokia
Country: India
State: Punjab
City: Ludhiana

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