Nokia
Handset problem

I purchased a Nokia E-6 (IMEI 354875043722294), on 21st August. The handset has been giving frequent problems related to microphone of the instrument. Suddenly while a call is active, the receiver at the other end, is not able to hear the voice of the person speaking from the first end for around 10-20 seconds.

The problem happens in atleast 10 out of 20 calls in a day. The handset is under both actual and extended warranty and i have already visited the Nokia Care Centre at Lajpat Nagar, New Delhi twice regarding this problem. My handset has been reloaded with software and i have been told both the times that the handset will now work properly, however the problem continues to be there as it is. The Nokia Care team at Lajpat Nagar is so un-supportive that, they cant even identify a problem which the customer is facing and they term their support centre as Nokia "Care"...

I want to now get my handset replaced, as i am now simply sick of it...

Can anyone in this forum help me come out of this problem?

Looking forward to a great support.

Regards,

Pranav Sharma

pranavzsharma@gmail.com

Company: Nokia
Country: India
State: Delhi
City: South Delhi

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