Nokia
Touch pad is not working

Respected Sir,

I had got Nokia 5233 on 15-12 & today i.e 12-12.11 in the morning while using it my touchpad stopped responding. Previously the same problem use to arise once in fortnight or sometimes once in a month & i use to switch off the phone take out battery & again insert the battery & after restarting the phone it use to work back in normal condition. Today i tried to do the same & took out battery & reinserted it but the touchpad didnt work properly & so i took it to Nokia Care, Pimpri. It was 6.45pm & they were trying to close the Nokia care early whereas it is suppose to be kept open till 7 pm. I took my phone and handed over to them & after sometime the fellow working there opened my cellphone and he handed some part of screen and told me that something has broken inside it.. I dont know what exactly is broken but he said something touchpad connection is broken. When i asked him how did it happen? So he said either you have dropped your cellphone or you have tried to open it. He directly started blaming on me whereas I dont even know where the screw are fixed and how to open the phone i just know to remove battery, sim and memory card. I feel watever is damaged is due to irresponsibility of that person since he & everyone in the office were in hurry to close the showroom. Many customer who came at 6.45pm were sent back telling that showroom has been closed. My mobile phone has only 3more days of warranty & when i asked him to keep my cell he said they will cahrge me 1100Rupees for it & wont replace for free. Also previously i was able to receive my calls by the green button located beneath the screen but when this fellow checked in hurry i dont know what he did but when i got my phone back it was in offline mode & when i asked him how did it go in offline mode he said that its due to removing of battery whereas i had removed and inserted battery for so many times before but it didnt take me to offline mode. Please Please help me out and get me out of this trouble. Only 3 days of warranty is left for my mobile phone.

ABHISHEK

IMEI NUMBER- 354850049443534

contact at karavabhi@gmail.com

Company: Nokia
Country: India
State: Maharashtra
City: Pune

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