Nokia C6 Mobile
Nokia C6 Purchased & Found Defective immediately Replacement awaiting for 3 months

Nokia C6 Purchased & Found Defective immediately Replacement awaiting for 3 months

D.K. Sharma

East End Appartments, Mayur Vihar Phase-I Extn. New Delhi - 110096

VERSUS

Samarth Lifestyle Retailing Pvt. Limited/ Nokia Store/ Cellpoint – Ambience Mall, Gurgaon and Nokia India Pvt Ltd, Cyber Green, Gurgaon - 122002

INTRODUCTION:

I purchased a Nokia mobile Model code - C6 with IMEI No. XXXX39041783286, Color – White, Rate – 13, 999.99 and an additional cost of Rs. 800 (For protective Screen and white cover) on 16th October with Bill No. 5132.

However, I am not able to use it. The screen went blank numerous times a day. The only way out is to disconnect the battery and plug it again.

The problem was communicated by me to Shop owner immediately in next 3 days. However, they run some restore factory settings with no improvement.

As a last resort, it was taken for repair on 3rd of November by the shop owner. On repeated follow ups with the shop manager, on 23rd of November it was told to me to collect the repaired handset vide job sheet no. 903433527/101111/7 dated 11th November. However, in front of shop owner only, a call came and the phone went blank with no response.

On this occasion, the shop owner promised to get the replaced (new) handset. And again after more than a month and repeated followups on 31st December I was told to collect the new handset.

I was shocked and surprised to see that the handset they were giving to me was a used one and having a lot of scratches upon it with the same jobsheet number dated 29th November. There was a Nokia Care Centre representative present there and told to me that it was always a replaced handset (Swapped and used by one or more users including test handsets in use by nokia engineers) and you will never be given the new handset again even if you purchased a new one.

Promises and warranty not fulfilled:

1. The Shop owner promised the replacement, however not fulfilled the promise made.

2. Failure on part of Nokia Warranty regarding the repair of defect and replacing the product as per warranty.

TRANSACTION DETAILS :

Bill No. 5132, Date – 16th October

Item – Nokia C6, IMEI XXXX39041783286, Amount – 13, 999.99

Other items part of handset like – Protective cover for which an amount of Rs. 400 was paid and Rs. 400 against cover in white color.

NATURE OF COMPLAINT:

1. False representation.

2. Cheating by giving false promises.

3. Deficiency in after sales service and not abiding by warranty clause.

4. Harassment, (Making trips to get what is legally mine)

5. Not delivering the goods and services for which payment is made.

I made at least 5 trips to shop at Ambience Mall, Gurgaon. Each time I needed to take a half day leave against which my work/ salary will get affected.

Each trip costs Rs 50 parking charge. (5 x 50 = Rs. 250)

Since the battery and memory card were being kept with me, due to multiple trips to shop I lost the memory card (2GB) due to its small size and no card holder provided to me with the product as the same was available in case of other mobile products. (A card holder is provided normally)

Multiple letters were already submitted to Nokia Shop Owner when submitting the mobile detailing all the above aspects.

PRAYER:

I therefore prays :-

i) Relief be granted to the me in form of replaced handset (A boxed one/ packed). I am not sure whether the nokia care centres were keeping the new handsets submitted for repairs with them and giving away their own handsets in disguise. (A similar case is already described above)

ii) I seek compensation for the agony that I am undergoing and take up the matter urgently and am yet to receive the new handset with no commitment so far on it or my money back with interest @PLR of a public sector bank at monthly rests. (Including the cost of cover and protective screen Rs. 800)

iv) A letter of apology from Nokia and a sum of Rs. 5000 towards compensation for the agony and mental harassment that I am going through. (On New YEAR EVE, CALLED FOR REPLACEMENT AND PROVIDING AN OLD HANDSET IN DISGUISE OF NEW ONE…………… WRITING A LETTER TO GET MY HARD EARNED MONEY BACK ON 1ST OF THE NEW YEAR)

PLACE: New Delhi Signature

DATED : 1st January D.K. Sharma - ca.sharmad@gmail.com

VERIFICATION:

I D.K. Sharma, resident of East End Appartments, Mayur Vihar, New Delhi-96 hereby declare that I have not misrepresented any facts nor have tried to hide any information in my above complaint. All the facts mentioned herein are true to the best of my knowledge.

D.K. Sharma

ca.sharmad_gmail.com

Company: Nokia C6 Mobile
Country: India
State: Haryana
City: Gurgaon

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