Nokia
Rude behavior and did not provide warranty for the product

I am writing this mail to forward a complaint to against one of the “Nokia Priority Partner” in Delhi, India.

6 months back I bought a new Nokia “C6-01” phone from Nokia Priority outlet (D-154, Kamla Nagar) Delhi, India. At the time of purchase I also bought a “Screen Guard” in order to protect my screen from scratches. At that time I was told that I can use the original screen on Nokia cell which the company provides and once it gets off I can visit the store to get it replaced with the screen guard I have bought.

Due to excellent quality of Nokia products the screen last for 6 months and after that I visited the store on 19th May to get it replaced with the screen I bought at the time of purchase. On visiting the store they replaced the screen but when I asked them for the 6 months warranty they promised at the time of purchase, they simply refused to provide the same.

The sales person firstly, refused to admit that he promised a warranty at the time of purchase but when I had an argument he started saying that the company has stopped providing warranty on them. But when I emphasized that its an old purchase and not a new and the warranty should prevail, he started giving other excuses.

After some argument he even started abusing me and also told me that if I meet him outside he would beat me. He was very rude and his entire sales team started arguing with me. Eventually I had to leave the outlet without the warranty on the screen guard.

On the whole I never expected such a behavior from a Nokia Priority outlet. The purpose of visiting a priority shop is that you expect genuine products of the company as well as a good customer service. But by seeing such a display of behavior at company’s outlet I was really disappointed. I expect that the company should take a strong action against such people else it would spoil its loyal customer base.

Company: Nokia
Country: India
State: Delhi

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