Nokia
Warranty

I purchased Nokia handset, model X3 02 on 21st July. The product is under 1 year warranty period. Last week, the touch function of handset got faulty and became non-functional. The handset did not fall down and neither had any physical damage. When I visited Nokia service center (Kukatpally), I was told that touch is out of stock and it will take time. When I made them realize that my warranty period is limited up to 21st July only, the service center guys insisted to take extended warranty - and to my surprise I was informed that if they do not receive the stock by 21st July, touch replacement will not be part of warranty as it out of warranty.

It was just ridiculous. When I am visiting Nokia well within warranty period, I should have my handset repaired. After speaking with service center manager, I got the same reply - either you take extended warranty or else keep us calling the center if we get the stock for handset touch. Now, how can anyone accept this type of service? According to them, I should keep on calling service center everyday to check if they have received the handset touch If not by 21st July, I will have to pay for it. Do I have a way out? Is it the customer service we expect from a brand like Nokia. I feel cheated in this case and am highly disappointed.

Company: Nokia
Country: India
State: Andhra Pradesh
City: Hyderabad

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