Nokia
Repeated problems though motherboard has been replaced DURING WARRANTY PERIOD
- 07-27-2012
- 283
Electronics and household app.
I have had the worst nokia experience after buying this nokia c-7 mobile ONE year BACK on 14/7. It has always been giving problems of keypad getting stuck, charge problem, blank screens, mobile hanging etc. The mobile had been given for observations 7-8 times to the AKSHAYA nokia care centre in Ashok Pillar, Chennai, TN. But everytime they claimed there was no issue till i showed them with proof. Then they suddenly got my the mobile's motherboard replaced. If there was no issue like they claimed they should not have replaced. But they did. Again the same problem repeated but it was 1 week away from my warranty period to get over. Still i went. The manager there claimed she wont believe me though i showed keypad being stuck with proof. She said she will keep for observation and return after 3 days (when my warranty is over) or asking me to extend warranty when its not my mistake that their service took so long. I used only basic like messaging and music but they tel if you use 3g you will have problems etc! if all those features cannot be used why should they be there in the mobile! Then i got to know through someone working there that its a manufacturing defect and people there will not accept it and told to give complaint to nokia. NOKIA SAID I WILL NOT BE CHARGED AS I HAD REGISTER COMPLAINT DURING WARRANTY PERIOD. Nokia told me not to collect mobile from centre as it will replaced But the people treat customers very badly over phone and tell you willl get only repaired device go collect! I don not wish to collect the mobile until its replaced because everytime the people there claim that no problems found in observation and not so customer friendly. I want this issue to be taken seriously and the mobile replaced! i am a corporate person and this experience is the worst and traumatic! Nokia is not treating their customers properly. Please look into the issue and reply positively.
Company: Nokia
Country: India
State: Tamil Nadu
City: Chennai