Nokia C7
Replacement of handset with old, refurbished & defective handset

I bought a Nokia C7 handset (IMEI: 353755041768708) for Rs. 19, 000 from a shop in Kottayam (Kerala) in Dec. 2010. In June '11 the handset suddenly went dead. I gave it for repair to the nearest Nokia Care Centre in Pala (Kottayam Dt., Kerala). They re-installed the software and gave it back but after a few days, the handset went dead again. I gave it for repair again & again they re-installed the software and gave it back. But after few days, the handset went dead agin for the 3rd time. This time the Nokia Care people sent it to Delhi (Job Sheet No. 942465550/110624/18) & I got it back after 2 weeks in the 1st week of July '11 (Replacement Note: RN297798 dated 24-06). On enquiring with them whether it had been replaced with a new piece, they replied in the negative and said that the same handset had been repaired. Soon I noticed a few problems with the handset which I mention below:

(1) The Call button (Green) is not lighting up.

(2) There is a lot of vibration from the ear-piece while answering incoming calls which distorts the voice.

(3) The battery life has decreased considerably.

(4) Lot of finger-prints & smudges are visible on the underneath surface of the screen which indicates that the handset has been opened & repaired.

I ignored these defects because I was under the impression that this was my original handset which I purchased. But yesterday I became very suspicious & checked the IMEI of the handset with that printed on the Box. To my utter surprise the handset had a different IMEI No. (IMEI No. 358261040096881) which meant that the handset had been replaced. But instead of providing me with a brand new handset, I had been provided with an old, refurbished & defective handset.

I certainly did not expect that Nokia would cheat its customer this way. I have requested Nokia to replace this handset with a brand new one at the earliest.

Company: Nokia C7
Country: India
State: Kerala
City: Kottayam

  <     >