Nokia Care
Inappropriately trained staff

I have submitted my Nokia 7610 Supernova handset to Nokia Care Center in Mudiali, Kolkata. They formatted my memory card without even seeking my prior permission and when confronted, they on the first instance refused to accept. When pressurised they gave some lame excuse and the universal word for all mistakes whether big or small... SORRY!! What kind of training do they impart to their staff?? Dont they seem it necessary to even ask a customer before formatting the entire contents which may range from timeless pics to contact details..and on top of that when the cell again malfunctions, without even hearing out the details..they have a default statement by their side which is "Koi hardware problem hai... virus hai aapke mobile pe"...(There is a hardware problem..your mobile is containing virus)

NOKIA should periodically review their so called Nokia "CARE" service centers which they franchise out.

Company: Nokia Care
Country: India
State: West Bengal

  <     >