Nokia E5-00
Improper Quality

I purchased a new Nokia E5-00 mobile phone on December 10 from Vijay Sales – Maninagar, Ahmedabad.

My mobile phone has been replaced by the Company for 4 Times till now and still I am facing the problems.

The problem started in the first month itself. I submitted my mobile phone for the first time on January 10. At that time the software was updated & phone was returned back to me.

Second time the cell was given on February 21 & was returned on February 24 when I forwardingly took the initiative to ask the status of my mobile phone and was handed back after updating the software again. In the mean time i.e. from January 10 to February 21, I was facing the problems but was not able to submit my mobile phone to Nokia Care due to constant exams and trainings that I am undergoing.

Due to recurring problems the mobile phone was given again by me on February 28, and was returned back to me on March 10 after replacement.

On facing the problems again I filed a complaint on website of Consumer Complains that is www.consumercomplains.in on March 17, but it did not affect the company at all. They replied for the same on March 24.

On March 25, I again submitted my mobile phone in Nokia Care and filed a complaint on Nokia Care Line. I got a call from Delhi Office of Nokia on March 28, and on the same day my cell was send to Delhi on my request as according to the personnel at Nokia Care the cell was proper and was not having any problem or defect. Since then, I was in constant touch with personnel at Delhi. My mobile was returned on April 2 after replacing the Handset for second time.

On April 9, the display of the replaced phone was suddenly gone and the same problem was solved on same day as software was updated again by the Nokia Care.

On April 19, the display was again gone. The mobile was replaced for the third time now and was returned on April 23. At this point of time my university exams were going on, for last year of my graduation.

On April 29, I again submitted my mobile phone to Nokia Care for the same problems. The cell was replaced for the fourth time and returned on May 7. I requested them to replace the model and provide me with another model having same features. All the communication was done verbally. They accepted the request and told they will take steps for the same but the same model was given back again for 4th time.

Even after replacing the mobile phone for 4 times the problem continues.

The main problems faced are.

1. The mobile phone stops vibrating after it is removed from charging. Sometimes the ringer also gets off. Due to this I am facing many problems as it is not possible to know the incoming calls or messages. For the same I have sent various videos to company but no action has been taken.

2. The flash is very improper. The pictures fade up due to flash. The camera quality is also not proper as per the camera given.

From March 25 I am in constant touch with the company.

I have also filed a complaint before but no satisfactory results have been taken.

Please do the needful immediately.

Company: Nokia E5-00
Country: India
State: Gujarat
City: Ahmedabad

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