Nokia E5-00
Fade up of Nokia's after sales service

I am KAPIL MISHRA, I bought a NOKIA E5-00 on 13/02. IMEI number is as follow 355949043129021. I found a problem in my Nokia E-5. The keypad lock is not opening. E-mails, msgs and phone calls are coming but I am not able to attend the incoming calls as well as not able to access the mails and msgs. I have submitted my device three times @ Nokia Care, New Sanganer Road, Jaipur due to appearing the same problem. They have tried to resolve the same by two times @ local level, when the problem is not resolved in two times then they sent my device to NOIDA as Mr. Amit Jain (may be any employee) said. I have received the phone back yesterday in evening and I am facing the same problem again. Every time when I received it from Nokia Care, this same problem is occurring in couple of hours.

First complaint on 25th June and received back 29th June in evening.

Second same complaint (job sheet no.209433527/110630/19) on 30th June and received back 04th July in evening.

Third same complaint (job sheet no.209433527/110705/9) on 05th July and received back 12th July.

This fourth time I have got the same problem. Now I will not submit this to Nokia Care.

I need to replace that device by your side else wise I would forcefully have to go to CONSUMER COURT for the same.

Waiting for your revert.

Company: Nokia E5-00
Country: India
State: Rajasthan
City: Jaipur

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