Nokia E63
Poor service standards

I recently had the misfortune of visiting your service centre in Parel Mumbai. I think it is RK services. At first the no. which was given out by two different galleries was printed wrong so we could not call.

First of all it is in a very dingy place with no proper parking. Then there was no boards announcing that such a facility exists.

Once you are inside there is no reception. You are supposed to find out your self how to proceed as the staff sits caged inside a glass cabin.

Apparently the next step is to take a token no. However, the machine did not function and on asking around I found that it had been so for a few days. Post that I would assume that there would be some way to announce which token no. is to be served. Since there is no receptionist, I assumed it would have a fast food joint style token announcement board. However, no such board was visible.

I had gone there with a problem that my Nokia battery has started draining out very fast and does not last for half an hour also, which is very unusual. The guy opened the phone in front of me, checked the hardware and declared it to be a problem with the battery without ever checking software issues.

I went and bought another battery. I found that it was also draining out on stand by mode in a couple of hours.

I do not want to have the ordeal of visiting this service centre again. Can you let me know if there is an alternative facility in South Mumbai.

Also, it is worthwhile to mention that while there I heard two women fighting with the center over the fact that no one picks up the phone. So everytime they have to make a personal visit to inquire whether the phone has been repaired or not.

I have been a regular Nokia user and this is probably my sixth nokia phone. But if this is the state of services, I would need to rethink buying again

Company: Nokia E63
Country: India
State: Maharashtra
City: Mumbai City

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