Nokia E 63
Not honouring the warranty

Hi,

I bought the Nokia E63 handset in april this year. On sunday I was taking on the phone when it suddenly became dead. At first I thought it was out of power, but even after charginh it did not work.

When i took it to the Nokia centre, yesterday they told me that water had gone ito the power jack and it will cost Rs.2500 to fix it. When i went today the same people tell me that the display jack is gone and that it will cost Rs.4500 to fix it.

Questions:

1. How did the water go inside when I was talking on the phone?

2. Does the warranty not extend to such problems?

3. How do we know that we are not being taken for a ride, and that there was a technical error in the phone (possibly covered under warranty), specially when i am given two reasons on two days?

I think there has to some kind of transparency in the process. Just for the information, the last phone i used was the Nokia E50, which i am still using for another number. I am extremely careful with amy phone and have no reason to believe that water has gone into the system.

thanks

Company: Nokia E 63
Country: India
State: Delhi
City: South Delhi

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