Nokia E63
Defected Handset

Dear sir / madam,

1) Complaint No_ 1:- (Job Sheet No:-757504867/110425/20)

I am your nokia mobile user. I bought a model called nokia E63 on ramnavmi festival (12th april) and after one week of my purchase date i found my handset nokia E63 faulty (Having a defect). So, I contacted to nokia priority center (Air communication shop no. c-1, Asha house ground floor ring road, surat-395002, Ph. NO. 02614006215) from where i have bought my handset. They sent me to nokia service center (Xpert Cellular services 201-205, Jai Arcade, opp New Janta Dairy Rustompura Main Road, Surat.). They format & update my handset and in one or two week only i got my my handset repaired & opened.

purchase date:- 12 April & first compliant date:- 25 April

2) Complaint No_ 2:- (Job Sheet No:-757504867/110609/47)

After getting repaired my handset within 15 days i faced same problem in my handset. Now i submitted my hand set second time in nokia service center on 9 Jun. They sent my handset to Delhi and i got it replaced on 5 July.

first compliant date:- 25 April & second compliant date:- 9 Jun & replacement date:- 5 July

3) Complaint No_ 3:- (Job Sheet No:-757504867/110712/132)

After getting replaced my handset within 7 days i faced same problem in my handset. Now i submitted my hand set second time after replacement in nokia service center on 12 July. They second time format & update my handset and give me back and ignore my complaints and trouble as well as problems.

second compliant date:- 9 Jun & replacement date:- 5 July & after replacement

third compliant:- 12 July

4) Complaint No_ 4:- (Job Sheet No:-757504867/110809/137)

After reporting 3 complaints, I faced same problem in my handset & i submitted it to nokia service center. Now, they sent my handset second time to Delhi & give me stand by handset bloody old piece called model no:-2600.

after replacement third compliant:- 12 July & fourth compliant :- 9 Aug.

Now, I want to know that once my handset got replaced than how can that handset face same problem? many of my friends have problem in E63 then why company is still selling this kind of product in the market because no one know about the technical problems already there in products until he or she use it? & this time i don't want your handset called E63.

I want my money money back with four month interest or nokia handset other model having same facilities or more facilities and also having same price or higher price.

they also denied me the phone number & email-id of nodal officer of nokia.

Company: Nokia E63
Country: India
State: Gujarat
City: Surat

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