NOKIA handset 2760
Nokia care not providing support

With due respect I like to state you that I have visited M/S MANASI (NOKIA Care),

22/1 Asutosh Ghosh Road, Sethpukur, Barasat, Kolkata – 700124 on 02/11/09 for my Nokia handset Model No : 2760 & IMIE No: 853116026961208 with a problem of blank display. Although that hand set was with in warranty as that has purchased on 18/11 with a warranty of one year from the date of purchase, they have charged me Rs.650/- (Vide bill no 1337 dated 02/11/09) by imposing that there is a liquid damage in upper are and that causes out of warranty coverage. But I never accepted that as there was no scope of liquid damage because that was dry season and no question of rain or perspiration. Still I paid the charges to get that mobile repaired.

When they have delivered the mobile after repairing that was not taking charge by charger. I again deposited that mobile to them by stating the problem. They returned on the same day and the mobile was started taking charges. But then battery cannot keep the charges for even 2 hours. The mobile was giving 36 hours battery back up initially when I have deposited that mobile to them. Now they are stating that the mobile is beyond economical repair and they can’t do anything for me as that has been happened because of liquid damage.

Though I never accept that there is any liquid damage still the question is how it could be when damage is in upper area (as they stated) but the mobile charging system is in lower area. Not only that if it known to them that the mobile is beyond economical repair then why they take that charges initially? Actually they are misguiding me very initially to not to provide the free replacement. They don’t maintain the customer feedback system provide by NOKIA. In three different date I have visited and asked them for customer Feed Back Form, they always informed that Customer Feed Back Form is Out of Stock. Not only that all the customer are harassed by long waiting and rude behavior.

There fore in these respect I need your justice and want to be compensated by same mobile in brand new condition along with all expenses which I have made to get back that along with my repairing charges of Rs.650/-. I hope I shall get that help from you. Expecting your prompt and needful actio

Company: NOKIA handset 2760
Country: India

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