Nokia handset X3-02
Problematic handset

Hi Team,

Have bought Nokia Handset X series touch and type name X3-02 on dated 02-03 as a gift to my wife from Mobile Link, Shop No-312, Sai Chowk Pimpri Ph 02027416957.

But handset started giving me trouble from very 1st day. It switched off automatically without me switching it off. Also battery is draining faster than I thought. Hardly getting 2/3 hours of talk time.

This is annoying experience still I had not complained much as I have trust on Nokia but that trust broke finally on 15-06 when keypad stopped responding. Sometimes * key is pressed automatically all the time and at end it starts My GPRS automatically. Also it created disturbance when I received any call. I left heart broken as within 3 months of purchase handset gave me so many problems.

Finally sent to Nokia care for Repair on 15th June in Sky link at Sundarbaug Chinchwad.33

Job sheet Number 505504867/110615/72

But this was start of another blunder. Initially they claim that it can be repaired within hour when they failed they told me to come next day. Next day same thing happed and I have to wait for another day.

Then they told me that Keypad need to change and they have no spare part so they have requested to company and asked me to wait for a week.

As they do not have standby handset I have to borrow it from my friend. When approached to them after week. Same story repeated as spare part was not available. But this time they gave me standby handset but without charger a= which is of no use.

Now I need to wait for another week and still not sure if I get back my handset with all issues resolved.

This left me completely in helpless situation request you to look in this matter and get my handset back.

But definatly I will refrain my friends /collegues from buying Nokia handset in future. They have lost credibility I will not be surprised to see if they are not in top five after 10 years

Handset Name- X3-02

Regards

Vishal

Company: Nokia handset X3-02
Country: India
State: Maharashtra

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