Nokia Inc. (india)
Poor device and unsatisfied service from nokia care cente

MUDIT S DESAI

7 SHRUHAD PARK

B/h SABARI SCHOOL

VASNA ROAD-390015

GUJARAT.

DATE: 29-01

To,

THE MANAGER

CUSTOMER CARE

NOKIA

SUB: COMPLAIN FOR NOKIA CUSTOMER CARE SERVICE AND MOBILE PHONE FOR NOT ABLE TO REPAIR MOBILE PHONE IN 2 MONTHS LONG DURATION TIME.

Respected Sir/ Madam,

In reference to cited above subject, I here by inform you that I have purchase a Nokia N79 mobile phone in Jan bearing IMEI NO. 356044033053917. From starting only the device was having problem about slow processing and hanging. From past 3 months the problem has increased more and so I have given the phone to Nokia care on 3rd December. The job sheet number is 665504867/101203/29 and I have complained about 1) automatic theme changes, 2) mobile gets hanged and need to restart every time, 3) Email setup is not able to done, gets hanged whenever I try to do so. And 4) slow processing which leads to slow surfing, slow messaging and slow opening of images and songs. Customer care on seeing the problem said that its only software problem and they gave me back on 7th December. On 8th December I gave back the mobile to Nokia care informing them that none of the above mention issues are solved and was returned the mobile as it is with phone formatted. Customer care send the mobile to main Customer care centre located at Ahmedabad on the same job sheet number as mentioned above. And after 10 days of time they gave me back on 20th dec, but still the phone was not working properly and none of the issues were solved by Nokia care. This was very disappointment for me as such in 20 days of time the problem was not able to solve. I again gave back the mobile to customer care 3rd time in a row to check the device again. They took long time and return me back on 12th jan with full confidence that the mobile was repaired. But in half an hour of delivery, problem started in the phone. And I turn back to them to show them the problem the very same day. As it was the closing time they requested me to come next day. I re-submitted the mobile 4th time in a row to customer care centre. And they gave me new job sheet number 665504867/110113/33 and still till date I have no information about my phone. Every time I receive the mobile in un repaired condition and I have to go back to Nokia care, wait till my number comes and return the same mobile with same problems to them.

It has been 2 months and still the Nokia care is not able to solve my problem. It is a shame to Nokia Company that they are not able to find a solution to a problem in 2 months long duration. I want immediate action on the service or I may be forced to use consumer protection rights and take legal action on the company. If in all the case the company is not able to find a solution to it, then I demand full 100 percent money back for my mobile with interest of 12 months and all the trouble I got from Nokia care Services. I hope that you take a genuine step toward the problem before my warranty gets over. If it happens then I demand additional warranty to my device as the phone is in Nokia care from past 2 months. I have even complaint it online through telephonic call. And its COMPLAIN NO. IS 1-11481768722.

I accept a genuine reply from the company.

Thanking you

MUDIT S DESAI

Company: Nokia Inc. (india)
Country: India
State: Gujarat
City: Vadodara

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