Nokia India
Very Bad Service

Hello

I have a Nokia E72 whose scroll pad key was getting stuck while using it. I went to the BTM Layout 2nd Stage 2 on Monday 13th Nov at around 12pm to see if can get repaired. I had also checked on the internet that the software version for the hand set was not updated. so went to Nokia Care in BTM and gave my set to the lady at the CSD. She asked me what the problem was and i told her that the software for the handset needs to be updated to the latest verion. I also told her that the scroll key pad was not functioning properly.she said to update the software the data would all go like the contacts and messages. I said its OK. she asked me to come after 2 hours.

As i had work else where i came back to Nokia Care at 5:30pm.

She gave me the handset and when i checked its the same software version that i already had and all my data was gone. The scroll key pad was still not functioning properly.

When i asked her the lady at the counter told me that we first update the software to check it it was due to a virus, then we would send it to Noida for further testing.

Then the Manager Mr. Arun Kumar barged in to make me understand the procedure why he updated the software. He told me that in order to check the scroll key pad he had to first update the software. Although it was the same version. The way he spoke was unmannerly and he also pushed me out of the way.

All I want to know is is it not commonsense no to do any changes if the software is of the same version. Unnecessarly i lost all my contacts and messages and other information from the phone memory. More over the scroll key pad was also not working properly.

Please help.

Company: Nokia India
Country: India
State: Karnataka
City: Bangalore

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