Nokia India
Degraded Quality of hand set

I have purchased Nokia E6-00 (IMIE No. : 354875048739913) on 2nd Feb from Delhi. With the device there was a leather cover (purse) in the box itself. So, for proper care of the device i was using the same cover. Since i am working in Ahmadabad, Gujarat i came back on 8th Feb. On 9 Feb i noticed that chrome on the side lines of the phone has started turning black. Next day immediately.i.e. 10th Feb visited Nokia care, and explained them the problem. The person concerned over there said that it is because of the cover which is too tight, but i did not buy because the cover was provided by the Nokia itself and the if the genuine accessories damages the phone, its their problem not mine and moreover cover should be tight enough so that the phone fits in properly. So, they send the phone to the center for repair. The set was returned on 16th Feb with changed body or just with repaint i do not know. They also guided not to use that purse again. I did the same and stopped using the purse. Suddenly, on 6th Mar i noticed the same problem but this time near the ear piece, the region we hold on to our ears while on phone. This disturbs me a lot. Should i also stop talking on phone so that it wont happen again. I do not understand how this can happen twice. Now its pretty clear, material used was degraded and not up to the standards. Today i.e 20th Mar Nokia did not respond to my problem.

In this regard i want nokia to replace the device.

Company: Nokia India
Country: India

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