Nokia lumia 800
Worst customer care

Hi,

The screen on my nokia lumia 800 was loose and whenever you press and swipe the screen also moves (horizontally).

The more you use the mobile, looseness on the screen gets worse. Now there is a significant gap between the screen and the mobile. It also had problem loosing network at times. But you can get it back by searching networks again. I told them the screen issue is my primary concern since i knew the network could be solved wit a firmware/software flashing.

I bought my lumia 800 on 27 January (27-01). So i took it to nokia care thrissur 18 days ago.

I told them the problem and the lady (staff) there took it to their service area inside and came back telling me that "ITS A FEATURE OF THIS PARTICULAR MODEL". Hows that for nokia care? I told them to show it to someone who has a bit of commonsense and knows something about this model.

She told they had to send it to nokia factory (DELHI) for repairing and it will take 15days.i gave them my mobile as requested.

Finally she asked me which model it was.

THEY DID'NT EVEN KNOW THE TOP END PRODUCT NAME OF THE VERY COMPANY THEY ARE SERVING.

After 15days when i called they told me the mobile has reached them through courier from DELHI.They still need one day to check if evrything was ok and told me to come the next day.

When i got it back it was still the same. The screen was still not fixed.

They had just flashed the firmware for a Hardware problem. They told me they will again send it for 15more days. I fired at them and came back with my mobile.

This nokia care is the worst and i have seen many more complaints against them here.

IMEI:359289041484003

SERVICE CENTRE ADDRESS:

TRICHUR NOKIA CARE CENTRE

FIRST FLOOR

ACHUS CENTRE, POOTHOLE

THRISSUR 680004

PH 0487 238638

I never had an experience worse than this. Some one please respond to this issue.

Company: Nokia lumia 800
Country: India
State: Kerala
City: Thrissur

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