Nokia Lumia
Defective new piece, irresponsible service

Hi, Nokia Lumia, a complete disaster I must sayI brought a new phone and began experiencing the problem from the first day itself. On complaining I was told that the phone needs repairs. Even after insisting that I don't want repairs on a new phone and would settle for a new replacement, I was not being heard. Finally with complete disappointment I had to collect the repaired phone as was sent a letter stating the nokia care willmclose shortly. As expected the phone continued with yet another set of problems. This time the battery wouldn't charge and the phone kept resetting, losing imported contacts. To top this misery, the customer support centre is a pain in the neck. A bunch of morons, who keep putting your call on hold and come back with the same answer, 'sir, we will consult our concerned dept and get back'.I insisted that I speak to someone senior or get the details of someone who I could address these concerns, I was refused with a standard line... We will get back to you. I guess this has been the strategy to CHEAT customers and avoid attending and resolving the Nokia Lumia issues. I am surprised as i havent recd an email or an response from anyone other that the junior customer service staff. Who are forced to follow a process. Seems no one else at Nokia is listening nor botheredI am planning to go to the consumer court as i am cheated by Nokia. Even their link for email complaints does not mention lumia 710 in the phone category. Nokia, what a waste...

Vishal GonsalvesJob sheet number 574504867/120213/57

complaint number: 1-122-11-71-8141

Phone 9920156717

Company: Nokia Lumia
Country: India
State: Maharashtra
City: Mumbai City

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