Nokia mobile - 2323
Incoming speaker repair within 2 months of purchase

Respected sir,

I have purchased Nokia mobile 2323 on 11-Dec. This is a very basic model mobile with no advanced features. I had purchased this mobile on purpose as I did not want a mobile with camera facilities. I did not have any problem with the mobile for 1.5 months of regular usage. However after 1.5 months I found that I could not hear the counter party speaking at all even in areas of very good signal strength and I had no other option but to always use the headsets for conversation. I checked with the customer care and then found that the incoming speaker was malfunctioning. I was shocked at this as this is a very basic model mobile and within 2 months of the purchase I encountered this problem. The issue was resolved, however I am concerened if this problem reoccurs after the warraty period then I have no other option but to pay for what I am not needed to. As per the information that I have got from the customer care executive this problem is solely due to manufacturing defect and not due to improper usage. Kindly let me know if I will get a replacement for the mobile as it is very recently purchased. In case you need any other details kindly let me know so that I can enclose the same. I would also like to add that I have also a N-73 model that I have been using for the past 2 years and have not encountered any issues. So kindly get back to me on why there has been this defect in the very basic model mobile.

Thanks,

Sathya

Company: Nokia mobile - 2323
Country: India

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