Nokia Mobile 500
Faulty phone within one month of purchase

I have purchased Nokia 500 model handset on 18th of October & since yesterday ie. 17th November the side button for locking the phone screen is not functioning. Today morning i went to Nokia care center & after checking the phone they told me the switch which locks the phone is faulty & is on the board hence they cant do it here & need to send it to head office. I told its ok but then they told me it will be a chargeable repair costing me 1600/- approx to which I told as its only a month old handset. They told me its tampering & the same is not covered in warranty. My ques to them was i use the switch to lock & unlock the phone & its them who have opened it for first time how is it that its tampered? They told any breakage on main board is considered as tampering. I told them the facial of phone is intact with no damage or scratch then how can internal thing break to which they agreed that yes there is no damage externally may be the board was faulty but they cant do much as its not in there hand. They told me to leave the phone with them & they will send to HO & see if anything is possible to resolve my query without charging. The job sheet number they gave me is 869504867/111118/1 dated 18/11. If any Nokia people are listening or bothered about their brand then help me otherwise now i know the reason why people prefer Samsung over Nokia

Company: Nokia Mobile 500
Country: India
State: Chhattisgarh
City: Raipur

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