NOKIA/MOBILE
Faulty Handset

Hi,

Myself is varun kakkar residence of Preet Vihar.

This is related to our worst experience with HOTSPOT- R-51 Vikas Marg, Shakarpur New Delh-92 On 28th Nov.2009 we purchased a Nokia 1661 (Black) handset IMEI-358233033397766 - the container looked faintly tampered but we were given assurances that a nokia sealed box cannot be resealed' so we tried to believe in what they had said and completed the transaction.

On using the phone for a few days - I started experiencing network problem, speaker problem and battery problem. This confirmed my doubt that the mobile phone box was indeed tampered with - and maybe it was a faulty handset that was passed on to us.

On approaching to the Nokia Care service centre they told me that the need the C- No. for the battery replacement & for the other issue handset need to sent for repair.

As customer I don’t know what details are require with Nokia Service Centre for the battery replacement, it’s a responsibility of your Hotspot team to stick the C-no on the bill, Hotspot team says to bring the cell box for the same, unfortunately I don’t have the box with me. Tell me what to do now to get my handset repair, as per the nokia team it’s not at all acceptable without. C.No.

On approaching hotspot present at the R-51 Vikas Marg, Shakarpur Center refused to talk on C no.- and put up some subordinates - who had no authority - and even said that they understand our situation and agree with us that a tampered/used mobile phone has been sold to us - but are not authorized to make any replacements.

After purchasing a branded nokia phone from a place like Hotspot - there is no peace of mind that I have as a customer. I would expect Hotspot team to take a serious review of this situation and provide me with a replacement ASAP - because such incidents not only discourages regular customers such as myself to stay away from hotspot - but bring an overall bad name to Hotspot.

Company: NOKIA/MOBILE
Country: India

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