Nokia Mobile
Arrogant and insulting behaviour at Nokia Service Centre

Job Sheet No - 763504867/110106/8

Service Centre Name - Telephone Electronic Corporation

Located at - J.S.S. Road, Chira Bazar Mumbai 400002

In April I have purchased Nokia 6300 from one of the Nokia's retail outlet near Charni Road, on 5th Jan I found its touchpad is giving problem so I sent my person to one of the service centre "Telephone Electronic Corporation" at J.S.S. Road Chira Bazar on 5th Jan.

1. It was told that I will get the Mobile will be repaired and returned within 2 days.

2. Since it was Saturday on 8th Jan I called them on 10th Jan, but that time it was told that it might take another 1 or 2 days.

3. On 11th evening when I called for the same thing the female called "Sima" just started talking arrogantly unfortunately the words she used to answer gave me a feeling of slum areas instead of a MNC. She also suggested me to take the mobile back in case if I dont want to wait for them to repair it. I found it very much insulting and went to that service centre personally.

4. I spoke to the Manager and told her I want the mobile back, Manager said its sent to Delhi and it will take another 5/6 days. So I asked for a shipment document which can show its in Delhi.

5. Finally when they checked the status in front of me they found it is repaired and in transport towards Mumbai.

Being in service industry for last 15 years we definetly understand the problems any service centre can face when they are depending on somebody else for warranty repairs. We have baught nearly 40/45 Nokia instruments within last 2 years for our employees. We are sure being such a small client, even if we choose to switch to another brand it doesnt affect Nokia's over all business.

Personally I feel that for any company dealing in mobile kind of products, their service centres play important roles in advertising.

I am not sure if my complaint will be attanded seriously but still I will wait for them to respond.

Name - Mahendra Kulkarni

(Managing Director)

Core Team Solutions Pvt. Ltd.

Ground Floor 358/c Phadke Building

Gangaram Khatri Wadi, J.S.S. Road Thakurdwar

Mumbai 400002

Mobile No - 09223370611 / 9820649160

Company: Nokia Mobile
Country: India
State: Maharashtra
City: Mumbai City

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