Nokia Mobile
Replace the mobile part

Dear Sir,

I have Nokia C5-00 mobile phone and my complain is the Nokia Authorized Service Center at Navrangpura - Ahmedabad - they replace my Bluetooth part and they delivered to me my handset with damage part without any genuine reason.

They charge Rs. 496/- instead of Rs. 100/- which was mention in Jobsheet Number: 647504867/110816/59.

I send a e-mail to Nokia support team and I call to the customer care also. but till time I don't get proper reply.

Your case ID is 1-11810037483

ESN / IMEI No. 353792046385378

Due to software & Liquid Logged problems I take visit Nokia Care Service Centre on on 16th Aug at

BOHRA SERVICES - Navrangpura, Ahmedabad, Gujarat.

Ph: 079 26400560/61 (M) 09898053174.

& they give me delivery of my handset on 17th Aug.

I am not satisfied with this:

Job Sheet Number: 647504867/110816/59

(1) They identified symptoms Power doesn't switch on and water inside.

(2) Estimated Value Rs. 100/- .

## They are not give me any information in written on job sheet or verbally at the time of delivery that in this handset Bluetooth is not working due to this water logged problem.

## Before Bluetooth is working condition. And the technical engineer also not identify any problems at the time of giving job sheet also.

## They replace this Bluetooth part because its not cover under the warranty and now they are saying that the cost of this part is Rs. 4, 500/- approx. How its worth. The handset cost is Rs. 7200/- approx and its not cover under the warranty.

## They give me hand written bill amount Rs. 496/- (450/- tax 46/-) instead of Rs. 100/- written on job sheet.

I call to the Nokia Customer Care they give me a reference no.1-11800943081 because they are not taken my complain.

This is not my fault I am 100% sure that your technical team not identify any problems in the Bluetooth. That means Bluetooth is 100% working condition in my handset. This is done by someone by intentionally or by human error or by mistake.

Please do needful. I wants satisfactory response form your side.

Company: Nokia Mobile
Country: India
State: Gujarat
City: Ahmedabad

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