NOKIA- Mobile phone-N-97
REQUEST TO REPLACE PRESENT DEFECTIVE HANDSET WITH A NEW ONE

Sir,

I had purchased nokia handset (Model name- N -97-1, MEI Number- 356064/03/025631/3, PRODUCT CODE-0587488 in september from hotspot shop, model town, jalandhar city, punjab.

From the very first day the phone is showing a problem of sudden switching off. This phone has been sent for three times to the authorised nokia dealer shop at model town, jalandhar but still the problem persists. Everytime they ask me to save all the documents within the phone as they have to scan and remove the virus from the memory card. The same procedure they had been following from past three months but all in vain. The reason they gave was that some virus is there in the memory card which is causing the problem. I am working as a dental doctor at sundernagar, himachal pradesh and it is extremely difficult for me to travel 250 kms from this place to jalandhar everytime the problem comes.

Due to the repititon of the problem i want the company should replace this defective handset with a new one.

Yours faithfully,

Dr Vasundhara Pathania Jaj

Lecturer, Himachal dental college,

Sundernagar, Dist Mandi

Himachal pradesh-175002

Email id: vasundharapathania@gmail.com

Phone number; 098166-58977

Company: NOKIA- Mobile phone-N-97
Country: India

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