Nokia - Model No 2505
Faulty Handset

Dear Concerned,

We had bought a Nokia 2505 Black handset from you Reliance WebStore (Add: 6&7 Meghdhanush Complex, Gotri Road, Baroda) on 19th May.

Since the day we have bought handset we are facing problem with its battery. The battery is having stand by of less than 10-12 hours and talktime is just 2 hours.

We complained regarding the same twice at webstore and as they were not able to resolve the problem they directed us to Nokia Care.

We have handed over our handset to Nokia Care for repair on 2nd Jun and 8th Jun post which we are still facing the problem and have not received any satisfactory reply.

We also have scanned copies of purchase invoice and nokia care work order sheets but we are not able to attach it in this complaint as it is not in photo format. Do let us know if there is any email id where we can share the same.

Post submission twice at Nokia Care when we did not receive any appropriate solution to this problem so we again handed over the handset to Reliance Web store on 29th Jun and were guaranteed that we will be provided with a new battery, however that was not done.

It has been nearly 7 months and we are still struggling to find any response on this issue.

Look forward to your help and guidance on this issue so that we can take it forward. In case of any further clarification kindly get in touch with me on 9825128919.

Regards,

Ravinde

Company: Nokia - Model No 2505
Country: India

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