Nokia N82-1 mobile phone
Deficiency in service

This is in regards to complaint about the worst service/repairing provided at Nokia care center (TELECONNECT, BHUBANESWAR).

I am a resident of Jeypore town in Koraput district of Orissa. On 2nd, November, I had given my Nokia Mobile phone Model N 82-1 With product code no.0571026 at the TELECONNECT, Bhubaneswar Nokia care center for servicing/repairing purpose.

The Problem in the cell was – camera not functioning & no blue tooth connectivity (as mentioned in the service job sheet). I was assured by the service provider to come on 03.11.10 at 10 a.m & get the cell phone collected.

When I reached at Nokia care center to receive my cell phone on 3rd, November, they made me wait for 30 minutes and then told me to come again by 11 a.m. When I came at 11 a.m, I was told to come at 12 p.m. This chain continued uninterrupted till 4 p.m. My mobile phone delivery time was being deferred for next half an hour or one hour perpetually. Ultimately they returned my mobile phone unrepaired.

This kind of attitude caused a lot of mental agony & irritation to me. This is sheer harassment to consumer. We spent entire day waiting for servicing the said mobile phone but it was in vain. Who is going to bear the charges & other incidental expenditures? Especially deficiency in providing service.

Hence I request you to take up the matter with Nokia care authorities & compensate me Rs.-(towards to &fro fare from Jeypore to Bhubaneswar, Lodging/boarding & other related charges) within 15 days or else I will file a suite against the service provider.

Company: Nokia N82-1 mobile phone
Country: India
State: Orissa
City: Khordha

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