Nokia N85
Poor Manufacturing and Service

Hello Sir,

I am Nitin Gurram, and i bought Nokia N85 from Authorized Nokia Dealer on July 23. Due to poor manufacturing, In December i have managed to get Repair problems on It's Speaker defect. At the same time My battery was also poor functioning and i consulted Nokia Care and they have sent the defected piece for replacement, and replaced by new battery after 15 days. however they didn't provide any alternative during these days.

Again in February My mobile is malfunctioning due to software/hardware problems and consulted Nokia Care on 11-02. The target delivery date is 12-02. However they were unable to do it and keep sent me back to home with a disappointment. on 13-02, they sent it to Main Branch for repairing, and told me to visit after 10days. and when i visited after 10days, they asked me to wait for one more week. and when i reached Nokia Care on 02-03, My mobile was back and however the problem still exists and showed them. They tried to convince me with an argument that it's Operating System takes lot of time to settle down after rebooting. i patiently showed the problem after booting too. however they asked me to use for few days and test it, sensibly neglected as i can see the problem there itself. and they said we are going to send again to Mumbai Head Quarter, and asked me to visit after 10days. Now it's 18-03 and i am still unable to get my phone back and they keep on snagging it will be back in 2-3 days.

I am really frustrated. as it's now almost 60days (2months), i am not having my product within first 8 months of it's warranty and additional 15days loss due to battery problem in December. why should i accept their service quality when i can't use the product for almost 2 and half months within 8 months.

I am looking for a suggestion, can i go to Consumer Court for Extended Warranty for 3 more months against 1 year warranty or can i request of refunding amount?? please tell me soon

Company: Nokia N85
Country: India

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