Nokia n97
Malfunctioning and defected Body

Hi All,

I've purchased brand new handset from Mobile Store, Mumbai on 6th April. since second day it start malfunctioning and I contacted with Nokia Care, where they have reset my software and given me back. even though phone continue malfunction. I've submitted the handset to different Nokia cares several times and every time they re-install my software and given it back to me. in mean time the silver polish start vanishing from several spots of my brand new handset. lastly I've contacted Nokia customer care via mail and they responded me back and ask to submit handset again to Nokio Care again they will take care of of issues. when I submit my handset they ask to wait for 10 days as it will go to Headoffice. In case of hope I agree but when I got back handset its again in same problems I denied to accept handset and mail back to nokia care. They ask Cosmetic is not under warranty if I want to fix it I have to pay for that. its wired. my handset again back to headoffice and it almost 20 days. since starting I'm facing lot of problem with the handset cost more than Rs. 23K. I'm planning to go to Consumer Court for that, Not sure if able to fight with them or not.

problems are as below:

#1. Hang/Freeze: it hangs several times even on during call or opening/closing any screen. When it get hang I must restart the Phone either by Power button or sometime by removing Batteries. This happens 7-8 times in a day and its permanent problem.

#2. Network issue: several times it disapper the network. Even if I put profile as Offline and back to Normal it come up with network.

#3. Vibration not work all time. Even though I’ve cross checked all settings. After several restart some time it work but later it happen same.

#4. lot of time it doesn’t connect with PC suit and that time it doesn’t charge too.

#5. Battery Drain become unexpected fast. Even sometime when there are 3 bars and call come it shows Low battery.

#6. Handset silver polish getting vanish some spots even those spots are untouchable. Like corners of flip screen.

#7. it has come to know that at the time of Freeze/hang handset I’m not able to even incoming ring although calling party listen ringing. That’s really very annoying as I’m using a well known branded and high profile phone and missing lot calls without any intimation.

Company: Nokia n97
Country: India
State: Maharashtra
City: Mumbai City

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