Nokia n97 mini
Aftersales wait for warranty expiration

I have used 5 nokia handsets over the last 11 years, always being faithful to the company which i always thought made the best phones and aftersales. However I was dissappointed this time. I have had my N97 mini for almost a year and a half, and it has always had some bugs... mainly the battery life being short and the touchscreen being variable in response. While it was under warranty, I thrice gave to Nokia Care for correction and all they ever did was re-load the firmware, something that i myself did a couple of times after that as thats all they ever did and the phone became allright for a couple of months after that. They offered me extension of warranty at the end of one year but as they were only ever reloading my firmware, I refused. I stopped using my phone 2 months back as the battery life had become very poor, discharging in just one phonecall and the touchscreen would work whenever it felt like and not work otherwise. I took it Nokia care again and this time they tell me it would cost me Rs 8, 000 as they had to replace the Power I/c & the touchscreen. I dont even know if they checked it properly as without my simcard, the touchscreen works fine. My brother who bought the same phone with me has similar problems. My sister bought the same phone 6 months later and she is already complaining about the battery life. I am dissapointed in the fact that while the phone was good the aftersales to back it werent that great and left a problem to be solved after i ran out of warranty so that i have to dish out a sizeable amount for repairs. You may say that i should have gone for the warranty extension, but let me tell you, while my phone was in warranty, those guys didnot instill much confidence in me about their problem finding and solving skills and so i decided against it. I am definitely going to switch to samsung this month.

Company: Nokia n97 mini
Country: India
State: Delhi

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