NOKIA, Nokia N900
Fault Developed at NOKIA CARE

I had given my NOKIA N900 for repair to Nokia Care, Koramangala on 28th May.

Issue: I was facing network issue where in sometimes network used to fluctuate (off and on).

When I went to collect the handset back, I was informed that the handset is not repairable. But, when I checked it had developed a different fault altogether wherin the SIM itself was not getting detected. So, CC kept it back to check once again. Now it has been 4 times I have visited the centre and getting a response that I have to collect the handset in faulty condition.

The fault which has been developed at NOKIA care end should be rectified since the handset is of no use now.

The job sheet clearly says that there is a network access issue "sometimes". This job sheet was filled up by their service desk after doing the inspection of phone for 2 hours (For which they charge Rs.50 separately).

Now I am getting a response that the job sheet doesn't matter. Even the centre manager is not facing me. They simply say that you can leave the handset if you dont want to collect it back or escalate wherever you like.

I need a replacement or credit for my handset if not repairable. Else, need the handset in same condition in which it was while submitted.

JOBSHEET NO. 308465550/110528/63

NOTE: I tried to find out escalation matrix which is not available anywhere. So, am not able to find out where to escalate. Have registered a complaint with CC which is the only option given by NOKIA. Compalint ID: 1-11698346506

Company: NOKIA, Nokia N900
Country: India
State: Karnataka
City: Bangalore

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