Nokia / X6
Irresponsible and useless customer care

I own Nokia X6, after few months I found problem in ear piece, I went to customer care in Ghatkopar, they didn't change the hardware instead they just formatted and returned back, they didn't assembled it back properly and after some time dust particles starter appearing in over my secondary camera. I again visited with the same complaint in the handset and a few more problems like improper functioning of lock keys and to get secondary camera surface cleaned.

They cleaned the camera, dust particles were removed but they used rough object to clean the lens cover that destroyed the lens covering and now nothing appears clear on the screen while using the camera, it is recording even more hazy pictures.

The customer care guys don't even know what to use for cleaning based on surface type, I am surprised how they got selected for this kind of job??

For the rest two problems they told that they will take two days while it was very clear that they need to change the ear piece and the lock keys.

I am very much disappointed with the service of this Nokia Care, I visited two times but instead of getting my actual problem solved, they created new problems in my handset.

Company: Nokia / X6
Country: India
State: Maharashtra
City: Mumbai City

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