Nokia xpress music 5530
Esolution delay

Job sheet no- 100525/23 nokia xpress music 5530

i don't know to whom it may be concerned to, but the level of support i got, which you guys call customer satisfaction, i am completely dishearten to say that this experience has made lost my faith from Nokia, I have been using nokia phones since childhood, it has been like Nokia is the synonym for mobile, but this is really disgusting, ok lot of cribbing, now talk about professionalism.

the one mistake which i made, was i bought this phone from the mobile store (city walk Delhi) on 23rd of may accepted. On 25th of may suddenly my phone started hanging, the volume key wont work at all, i cannot take or make calls, the touch screen would respond at times and at times it wont, i can understand what is a software issue and what is not, i work in dell computers, OK no complains.i went to mobile shop informed them, this is all what is happening and i haven't used it properly yet.they just backed off! they said sir you have to get it checked from nokia care we cannot do anything, we cannot refund the money neither we can replace it, its out of policy you should have reported within 24hrs. Crap! i asked then whats my fault i spend 10, 600 to get a nokia phone is that my fault? i haven't use it properly for even two days and now this? i was very patient i asked what you guys can do, they said sir go to nokia care malvianagar get a "DO" letter from them explain every thing all the inconvenience you had they will easily do it! and once you have that letter we will issue a new phone..i became bit glad, thought at least some hope me myself came to your malvianagar center and the rep was pathetic i don't want to take his name but he was just emotionless, he said we don't do that you have to submitted your phone for at least 5 days and then we will see!! how ridiculous? is this customer service? i was amazed i explained him everything i said think if you are in my place i am not a billionaire i just bought a phone two days ago a nokia phone and this is what i am getting? he just said sorry sir cant help.cool i went to mobile shop again they too raise their hands, i was literally broken that what as a customer i have done and why did i purchased that handset, unfortunately i came to nokia care malvianagar once again because i cannot put my money on stake! this time the girl Rep named NEHA at least looked concerned she understood how it feels if you buy a phone worth 10, 000 two days ago and this much pain you have to take, that was good, she did assure that sir your concern will be taken care of, that was 25th of may and today its 02/06 12 days..i have been told you will be getting your handset sir by 3rd June, that's why i called up today to confirm because they did told me it will sent to Bangalore..but now they are saying by tomorrow its not possible sir you have to wait till 7th June! i aske, d if again you said i have to wait when i cl you on 7th? then what? then that lady told me you can call and check? what is this man? are you guys really human? think yourself sir you bought a phone one day after 2 days no body is willing to help or take a serious actions why should a customer have to pay for this just because i have faith in your brand? please respond o this, i assume my entire story doesn't go waste.you must have certain individuals who values their customers one good gesture and fast action can change my entire experience. Please think like a customer, and don't let my feedback go waste.

Thanks

job sheet-100525/23

sumit roy

ESN/IMEI Number-351540046763751

product code-0573247

model name -5530

job warrenty-yes

repeat job-no

purchase date-23/may

target delivery date-25/may.??

Company: Nokia xpress music 5530
Country: India
State: Delhi

  <     >