Onida
Poor Service by Authorised Service Centre

I had recently lodged a complaint for my Onida TV, Oxygen. The Authorised Sevice Center sent over a person to have a look. The fellow could not resolve my problem, but insisted on Full Payment, which I had to give. When asked as to when would the complaint be fully resolved, he told that the Tuner is not available and I will have to call the service centre again.

15 days later the TV succumbed and went completely dead. Another complaint was lodged and another technician attended. When told that the TV had been attended a fortnight ago and was still in service warranty, he called up the previous technician who had attended and asked him about what was done and what the fault was?

However even this fellow was unable to resolve the matter and left without even attending to the matter. He was insisting on the previous complaints bill, which I could not give to him at that moment. However I gave him the date when the TV was serviced and asked him to look up in the records maintained by them. Assuring me that he would do so, even he left without even attending to my TV and giving the excuse of tuner.

Now its been a week but they have not responded with any news on when the Tuner would be available. I even told them to take it as a new complaint and repair my TV ignoring my previous payment and repair warranty. However they are not willing to do so.

I would request users to be aware of such tactics by Onida TV before making an Investment in any product of Onida.

Company: Onida
Country: India
State: Maharashtra
City: Mumbai Suburban

  <     >