Onida
Service

Complaint Nos: 1) 11120736381128 2) 11120736381217

3) 12010736380477 4) 12010735380076

I have given first complaint Onida LCD Tv for repair on 28-12 (1), no person came to me but complaint was closed with out intimating me. I have given second complaint (2) again technician came for visit and said board is burn't it does not cover under warranty you have to buy new one for Rs.3500/-. But part is not available now it takes four days to bring it and left. After he left I have contacted customer care about warranty they said that warranty covers it. After ten days I have contacted customer care about my complaint status they that complaint is closed. But the problem was not solved. They gave me new complaint number (3) on 14-01 service person came and tried to fix the board not succeeded he said he will bring the new board and left. On 18-01 he came and again tried but not succeeded he said to bring the TV to service Centre and left.

On 21-01 I handed over TV at service Centre (4) they it takes four days to repair. After four days I have contacted over phone they said two more days. After two days I have contacted over phone they said two more days. I seriously asked the call operator whether it is possible to give TV to me then she handed over phone Sri. Nagesh incharge he said I don't know about your TV till now I will make it repair in two days is said my TV in repair in last one month. He says i don't know about your till now. I have waited two more days and called him seriously he said he will deliver TV by 10-02. I have contacted him on 11-02 he says more two days required to repair. On 15-02 again contacted service Centre by phone he say it takes more two days to repair I said I will lodge a complaint in consumer forum he says what you want to do you can do.

Company: Onida
Country: India
State: Andhra Pradesh
City: Rangareddy

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