Onida Washing Machine
Poor Customer Service

I wld like to introduce myself, my name is Sunil from Bangalore & my Mobile # 9845090372.

I had purchased your Ondia Washing machine, there was some problem with it. I called ur Customer care i.e Adonis Electronics Pvt. Ltd., Mahalakshmipuram, Bangalore- 86 & regd. a complaint on 09/10 & the complaint no. 09101306380890 & the service Engineer Mr. Joy came to our house & checked. He told that the Reducer has gone faulty & needs to be replaced. He replaced & charged Rs. 1250/- & told that there is 6 months warranty.

After he serviced & went we tried to wash the clothes the next day, but when we poured water into the wash tub all the water was coming beneath the washing machine. Hence i called once again ur Customer care at Mahalakshmipuram, Bangalore -86. They regd. a fresh complaint & the no. is 306383726 & once again the Service Engg. Mr. Joy came to our house & checked. He told that the Reducer which was installed, the bearing might have gone faulty or while fixing the Reducer he has not fixed properly. He told that it will take time, atleast 2 to 3 hours to solve this & told that he will come again with a new Reducer. He will check if the bearing of the Reducer is having problem, he will repair or will install new Reducer. I have been calling on his mobile for almost 2 weeks & he is not picking the call. He told he will come last saturday, but he didn't turn up. I am fed up calling up his no. 9916908075, he is not bothered to pick the call.

My question is whether Customers time & money is not important to ur Service Engineers? Do we grow money in Trees? It is my hard earned money, which i have shelled out. I had been waiting for ur Engineer last saturday the whole day, is Customers time not precious? Does your company wants to make profit in this way by cheating Customers.

I am writing this mail, hoping for a good response. If i dont get any response i will approach the Consumer forum. I have the bill given by ur Service Engineer.

Awating ur reply.

Regds

Sunil

9845090372

Company: Onida Washing Machine
Country: India

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