Overnite services
Late delivery and then goods missin from packet

Enclosing all conversation between us and Overnite express:

Sent: Wednesday, June 29 2:40 PM

To: hrb@gzb.overnite-mail.com; parcel.ts@del.overnite-mail.com; oel@del.overnite-mail.com

Cc: oel.hardev@gmail.com; mgr.ops.p@kol.overnite-mail.com; oel@gzb.overnite-mail.com

Subject: RE: RE: AWB NO- 7032247891 MOBILE MISSING

Can you please let us know what is going on at your end regarding the issue. Its been close to 14 days since the issue was reported and we find no proper response from your end as to what is the proceeding or what would be done. How long will you keep misguiding us. There is no reply from your end to Mr. Gaurav Sharma ‘s continuous reminders. Instead of avoiding the issue, make things clear and what can be done now about the matter.

Regards

To: Rajendra Singh Sangwan; parcel.ts@del.overnite-mail.com; S. MGR ; OEL RO-DEL [oel@del.overnite-mail.com]

Cc: oel.hardev@gmail.com; mgr.ops.p@kol.overnite-mail.com; kurshid; COO SIR; oel@gzb.overnite-mail.com; Amrendra Mishra RO-GZB; Customer Service; mkt.bbi@ao.overnite-mail.com

Hi,

In reply to the below mentioned case, and as per my telephonic interaction with the Delhi RO, Overnite Services would reimburse / refund the loss of My Mobile Nokia- C5 00 . I had rather requested you to deliver the handset to the receiver (at bhubaneswar - To Ms. Radha Mishra) instead of reimbursing it to Me (sender - at Haridwar- To Mr Gaurav Sharma) and was asked to put the same through a mail to The office.

And so here within the mail am enclosing the whole Case and my request to Overnite.

Please do the need full ASAP, and keep me informed. Hoping a better and quicker and sensible action from your end.

Contact me for any details.

Regards

Gaurav Sharma

From: Marketing - Bhubaneswar AO [mailto: mkt.bbi@ao.overnite-mail.com]

Sent: Thursday, June 16 3:37 PM

To: Rajendra Singh Sangwan; parcel.ts@del.overnite-mail.com; S. MGR

Cc: oel.hardev@gmail.com; mgr.ops.p@kol.overnite-mail.com; kurshid; COO SIR; Radha Mishra; oel@gzb.overnite-mail.com; Amrendra Mishra RO-GZB; Customer Service

Subject: AWB NO- 7032247891 MOBILE MISSING

DEAR SIR,

ON 15/6 TRU DELHI AIR LOAD UNDER MANIFEST NO- 1010371721 WE RCD THE AWB NO- 7032247891, THIS PKT CONTAINS MOBILES, BUT IN THE MANIFEST MOBILE POUCH NO IS NOT MENTION, THIS PKT IS BOOKED ON 04/6 IN HARDIWAR AND WE RCD IN BBSR ON 15/6.MOBILE POUCH NO IS 56393.

TODAY CNEE IS RCD THIS PKT FROM BBSR -1 OFFICE, (OFFICE COLLECTION, )WHEN SHE IS OPEN THIS PKT MOBILE BOX IS THERE BUT MOBILE IS NOT THERE, REST BATTERY, EAR PHONE, DVD IS THERE.MOBILE POUCH SEAL IS OK, BUT IN THE LOWER SIDE SMALL CUT IS THERE,

THIS PKT IS BOOKED ON (haridwar) 04/6 UNDER MANIFEST NO- 0656002306 AND DELHI RCD THIS CONSIGNMENT ON 10/6 AND AGAIN DELHI THIS CONSIGNMENT FWD TO BBSR ON 15/6 UNDER MANIFEST NO 1010/371721 . AFTER BOOKING 5 DAYS DELHI HAS RCD THIS PKT AND AFTER RCD ON 10/6 AFTER 5 DAYS DELHI HAS FWD THIS SHIPMENT TO BBSR, IT MEANS TOTAL 10 DAYS IT IS HELD UP.

MOBILE BOX AND MOBILE POUCH SENT IN THE NAME OF MR PURAN SR MANAGER OPS DELHI RO UNDER FOC NO- 7661090846.

PLS LOOK THE MATTER.

Regards,

S.K.DEEPAK

Area Manager

Overnite Express Ltd

Bhubneshwar Area Office, (Orissa)

Ph No- 91-0674-2530635

Mobile No- 91-9337791776

E-Mail:- mkt.bbi@ao.overnite-mail.com

Website-: www.overniteNet.com

Hi,

Airway Bill No is 7032247891

I got the parcel today but found the mobile phone from inside missing. All other accessories in it are existing.

The parcel was slit from one corners. Hopefully Bhubaneswar branch has done some follow up in regards to this. This is in continuation to my disappointment of ur delivery services.

First the delay, the parcel was booked from haridwar on 4th june, reached delhi on 10th, dispatched from delhi on 15th june. Such unusual delay and now the missing mobile from it.

Apart from the inconvenience am facing, am utterly disappointed with the whole matter. Hoping a quick follow up from ur Team in this issue.

We are the customers, and ur image depends on image that you create in our minds.

Regards

Radha Mishra

From: Radha Mishra

Sent: Wednesday, June 15 11:56 AM

To: 'oel@del.overnite-mail.com'

Subject: Disappointed with ur delivery service

Hi

my Airway Bill No is 7032247891

. According to the status in ur website tracking, it was at delhi for 5 days from 10th to 15th June. and it seems today it has been dispatched from delhi to bhubaneswar (destination). I want to know the reason why was it kept at delhi for this 5 days and explanation for the delay in your delivery of courier.

We customers trust you for timely delivery of goods and if this is the scenario, I am sorry to say, but I will have to look for change in my courier service provider, because 6 days for a delivery of courier is long time though.

please look in to it.

I expect a timely and safe delivery of my parcel. Hoping for your cooperation and a reply with explanation from you.

Thank you in advance.

Radha Mishra

Company: Overnite services
Country: India
State: Uttarakhand
City: Haridwar

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