Philips Power House AW636-280 PMPO
No response for last 6 months

Hello, I have lodged a complaint on Nov 10 but till date I have not received any response.

Request you to kindly look into my following complaint.

Regards,

Sunil Gawane. Vile Parle (E) - Mumbai.

M - 9820105397

Philips Audio System Complaints - No response for the complaint lodged

View all Philips Audio System complaints

Philips Audio System

Location: Mumbai City, Maharashtra, India

Sunil Gawane on Nov 10

No response for the complaint lodged

philips Complaints - No response for the complaint lodged

View all philips complaints

philips

Location: Mumbai Suburban, Maharashtra, India

Posted: 10-26 by Sunil Gawane Send email

No response for the complaint lodged

Hello,

I wish to bring to your kind notice that I have a old music system - Philips Power House AW636 - 280 PMPO.

I have purchased this around the year 2000.

It was working fine till recently and now it is totally dump.

On 4th Sept, I called up Philips Consumer Care (1800 10 22 929) and they guided me to approach nearest Authorised Service Center - E care, at Vakola, Santacruz, Mumbai.

I called up E Care and explained my problem. They informed me that they do not give home service to this product and requested me to bring it to their service center.

I did the same immediately on 4th Sept.

On reaching there, after seeing the model, they informed me that this model is obsolete and they no more provide service.

I requested them to at least open and have a look at the problem, which they refused.

I then called up Philips Service Center and informed that E care is not accepting the product for repairing.

Philips consumer care representative Mr. ASIM had a word with E care representative and advised me to take the product back home and promised me that company will some representative within 48 hrs to my residence.

I was given complaint number 413717.

Since then I am following up with Philips Consumer Care representatives - ASIM / ANJU / BABITA. But, there is no response yet and no one visited to inspect my product.

To my surprise, I was informed by Philips Consumer Care representative that, E care, Authorised Service Center has replied to them that the product was opened by third party and completely broken.

This is absolutely false. They did not even bother to have a look at my product when I went to them.

Every week I am calling Philips Consumer care division and get the same reply that company representative will get in touch in next 48 hours... which never happens.

I seek your guidance in this regard.

Thank you.

Sunil Gawane

M-9820105397

sunaayush@gmail.com

Company: Philips Power House AW636-280 PMPO
Country: India
State: Maharashtra
City: Mumbai City

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