Hello, I have lodged a complaint on Nov 10 but till date I have not received any response.
Request you to kindly look into my following complaint.
Regards,
Sunil Gawane. Vile Parle (E) - Mumbai.
M - 9820105397
Philips Audio System Complaints - No response for the complaint lodged
View all Philips Audio System complaints
Philips Audio System
Location: Mumbai City, Maharashtra, India
Sunil Gawane on Nov 10
No response for the complaint lodged
philips Complaints - No response for the complaint lodged
View all philips complaints
philips
Location: Mumbai Suburban, Maharashtra, India
Posted: 10-26 by Sunil Gawane Send email
No response for the complaint lodged
Hello,
I wish to bring to your kind notice that I have a old music system - Philips Power House AW636 - 280 PMPO.
I have purchased this around the year 2000.
It was working fine till recently and now it is totally dump.
On 4th Sept, I called up Philips Consumer Care (1800 10 22 929) and they guided me to approach nearest Authorised Service Center - E care, at Vakola, Santacruz, Mumbai.
I called up E Care and explained my problem. They informed me that they do not give home service to this product and requested me to bring it to their service center.
I did the same immediately on 4th Sept.
On reaching there, after seeing the model, they informed me that this model is obsolete and they no more provide service.
I requested them to at least open and have a look at the problem, which they refused.
I then called up Philips Service Center and informed that E care is not accepting the product for repairing.
Philips consumer care representative Mr. ASIM had a word with E care representative and advised me to take the product back home and promised me that company will some representative within 48 hrs to my residence.
I was given complaint number 413717.
Since then I am following up with Philips Consumer Care representatives - ASIM / ANJU / BABITA. But, there is no response yet and no one visited to inspect my product.
To my surprise, I was informed by Philips Consumer Care representative that, E care, Authorised Service Center has replied to them that the product was opened by third party and completely broken.
This is absolutely false. They did not even bother to have a look at my product when I went to them.
Every week I am calling Philips Consumer care division and get the same reply that company representative will get in touch in next 48 hours... which never happens.
I seek your guidance in this regard.
Thank you.
Sunil Gawane
M-9820105397
[email protected]
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